PRIVACY STATEMENT

The Pawfect Trading Co. Ltd is dedicated to protecting the confidentiality and privacy of information entrusted to us.  As part of this fundamental obligation, The Pawfect Trading Co. Ltd is committed to the appropriate protection and use of personal information, collected through our website, telephone calls, emails and other mediums.  We also include within this policy the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data and your rights regarding your data.

 

We may update this policy from time to time by updating this page.  You should check this page from time to time to ensure you are still happy with any amendments we have made.  This policy is effective from 5th May 2021.  If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 1 – COLLECTING YOUR DATA, THE LAWFUL BASIS FOR PROCESSING AND RETENTION PERIODS

When you purchase something from our website, as part of the buying and selling process, we lawfully collect the personal information you give us such as your name, address and email address to enable us to process your order, provide customer service or respond to your email.  We only keep data for as long as we need it for.  Retention periods can vary depending on why we need your data, for example to satisfy HMRC.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system and your purchasing preferences.

With your permission, we may send you email marketing about our website, new products and other updates.  We may keep your information for a reasonable period to contact you about our services.

SECTION 2 - CONSENT

By providing your personal information to enable a purchase, part purchase, to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, it is automatically implied that you consent to our collecting it and using your personal information for that specific reason. 

If we ask for your personal information for a secondary reason, like marketing or feedback, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Where you have provided consent to use your data, you also have the right to withdraw that consent at any time for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@pawfecttrading.co.uk or mailing us at:
 

The Pawfect Trading Co. Ltd

Unit 18 Orchard Business Park

Newbury Road

Kingsclere

RG20 4SY

 

This means that we will stop processing your data.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WIX

Our store is hosted on Wix.com Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.  Users’ and Users-of-Users’ Personal Information may be stored in data centres located in the United States of America, Ireland, Japan and Israel. They may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.

Wix.com Ltd. is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Wix offers two point of sale (POS) solutions:

  • Retail POS: A payment and inventory solution for physical stores

  • Mobile POS: A POS solution that lets you make sales or charge clients on-the-go using your mobile phone

 

Please review the Wix POS terms of service policy so that you know what to expect. 

https://www.wix.com/pos/hardware/purchase-and-service-terms

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to lawfully perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links


When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

Wix values the security of our customers' information and do everything in their power to protect it. 

Here's what they do to protect your information:

  • Wix contracts security consultants to ensure the security of our user information. They perform regular security audits and infiltration testing to maintain our ISO/PCI security certifications. Any issues that are reported to our security team or raised during security audits these are resolved as soon as possible.

  • Wix encrypts databases containing sensitive information, according to PCI standards, to add additional protection of personally identifiable information. Our encryption methods renders this information unreadable without a cryptographic key. 

  • Wix has a multiple layer security architecture to help protect against 0-day security issues. 

  • Wix's signup and login services are completed through a secure server. The information provided to Wix in the signup process is secured via HTTPS/ SSL communication. 

  • Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.  

 

If you believe you've found a security issue or vulnerability, please contact the Wix Security team via email at security-report@wix.com

 

To protect your personal information, they take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide us with your credit card information, the information is encrypted using secure Transport Layer Security (TLS). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. 

 

The PCI DSS is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment by increasing cardholder data, thus reducing credit card fraud.

SECTION 7 – COMPLIANCE

ISO 27001 Compliance
Wix has been audited and certified as ISO 27001 compliant. The ISO 27001 certification outlines industry best practices for managing security risks.

ISO 27018 Compliance
Wix has been audited and certified as ISO 27018 compliant. The ISO 27018 certification outlines industry best practices for handling personally Identifiable Information (PII) in a public cloud computing environment.

TLS Certification

Wix uses Transport Layer Security (TLS) encryption to help protect your online financial transactions.

SECTION 8 - COOKIES

We use cookies:

  • To provide a great experience for visitors and customers.

  • To identify registered members (users who registered to our site).

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

Types of Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

Take a look at the table below to see which cookies Wix place on Wix sites:

Cookie Name
Purpose
Duration
Cookie Type
wixLanguage
Used on multilingual websites to save user language preference
12 months
Functional
fedops.logger.sessionId
Used for stability/effectiveness measurement
12 months
Essential
bSession
Used for system effectiveness measurement
30 minutes
Essential
TS*
Used for security and anti-fraud reasons
Session
Essential
smSession
Used to identify logged in site members
Session
Essential
consent-policy
Used for cookie banner parameters
12 months
Essential
_wix_browser_sess
Used for system monitoring/debugging
Session
Essential
_wixCIDX
Used for system monitoring/debugging
Essential
SSR-caching
Used to indicate the system from which the site was rendered
1 minute
Essential
svSession
Used in connection with user login
2 years
Essential
hs
Session
Essential
XSRF-TOKEN
Used for security reasons
Session
Essential

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 - QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at:

 

support@pawfecttrading.co.uk

 

 or by mail at:
 

The Pawfect Trading Co. Ltd

Unit 18 Orchard Business Park

Newbury Road

Kingsclere

RG20 4SY